Are you being threatened by a debt recovery agent or have a complaint about your bank.
Find out how you can protect yourself and know your rights.
National Credit Regulator
The National Credit Regulator (NCR) is responsible for the regulation of the South African credit industry. It is is tasked with carrying out education, research, policy development, registration of industry participants, investigation of complaints, and ensuring the enforcement of the National Credit Act.
The Act requires the regulator to promote the development of an accessible credit market, particularly to address the needs of the historically disadvantaged, low-income earners, and remote, isolated or low-density communities.
The NCR is also tasked with registering credit providers, credit bureaux and debt counsellors.
Call centre: call centre 0860 627 627
Email firstname.lastname@example.org to lodge a complaint about credit providers and bureaux.
Debt counselling: you may apply to a debt counsellor to be declared over-indebted. See the NCR’s Consumer Assistance section.
Ombudsman for Banking Services
Do you have an unresolved dispute with or bank? Or a complaint about banking services or product.
The Ombudsman for Banking Services provides an independent, free, informal and confidential dispute resolution service.
You must, however, first complain to the bank concerned – the ombudsman will need your complaint reference number, as well as copies of correspondence between you and your bank.
Micro Finance Regulatory Council
The Micro Finance Regulatory Council is a private, non-profit body originally set up to regulate the micro-lending industry and protect the interests of consumers. Many of its functions and responsibilities now fall under the National Credit Regulator (see above).
The council’s website offers information on what your rights are and ways to protect yourself from unfair practices. If you would like to lodge a complaint against a micro lender, you will need to contact the NCR.
You can check your credit rating or get advice on credit problems from either of two major credit bureaux for a small fee.
Credit Information Ombud
If the major credit bureaux (see above) are unable to resolve your credit problem, your next line of recourse is the office of the Credit Information Ombud. A voluntary, independent association reporting to an industry council, the Credit Information Ombud seeks to resolve complaints from consumers and businesses that are negatively affected by credit information.
Call centre: 0861 OMBUDS (0861 662 837)
Association of Debt Recovery Agents
A self-regulatory body that will investigate complaints against its members.